Refunds & Return Policy

Last Updated: 25-3-2025

At Go Eco Paper, we strive to provide high-quality, eco-friendly paper products. However, if you are not completely satisfied with your purchase, we’re here to help!

1. Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.

• Returns must be requested within 90 days of receiving the order.

• Customers must provide proof of purchase (order number or receipt).

Items Not Eligible for Return:

• Customized or personalized products.

• Items that have been used, damaged, or are missing parts for reasons not due to our error.

• Discounted or clearance items (unless defective).

To initiate a return, please contact our support team at support@goecopaper.com with your order details.

2. Refunds

Once we receive your returned item:

• We will inspect it and notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 90 business days.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at support@goecopaper.com with a photo of the issue.

4. Cancellations

• Orders can be canceled within 72 hours of purchase if they have not been processed for shipping.

• Once shipped, an order cannot be canceled.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

• We recommend using a trackable shipping service to ensure the item reaches us safely.

Return Address:
sangham vihar ,saket,near batra hospital .Delhi

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account.

• Contact your credit card company (it may take some time to process).

• If the issue persists, email us at support@goecopaper.com.